The Process followed for a SIAM implementation

Implementing SIAM can be a complex process that may require a very careful planning and execution.

Step 1: Define the Scope and Objectives of Your SIAM Implementation

Before you begin implementing SIAM, it's important to clearly define what you want to achieve and what services you want to integrate. This will help you develop a roadmap for your implementation.

Step 2: Choose the Right Service Providers

Choose service providers that can provide the services that you need to integrate into your SIAM model. Make sure to assess their capabilities, experience, and reliability before making a final decision.

Step 3: Develop a Governance Model

Establish a governance model that defines roles, responsibilities, and decision-making processes for all stakeholders involved in your SIAM implementation. This will help ensure that everyone is aligned and working towards the same goals.

Step 4: Develop and Implement Your SIAM Model

Develop your SIAM model and implement it in a phased approach. Make sure to test and refine the model as you go to ensure it's working effectively.

Step 5: Continuously Monitor and Improve Your SIAM Model

Monitor the performance of your SIAM model and continuously improve it based on feedback and data. This will help you optimize your model over time and ensure it's meeting your objectives.

And the supliments:

• Defining the Service Management Architecture: How is the entire system organized, how do the interlocking parts (the services) fit with each other, the dependencies, and how these linkages define the approaches that will have to be taken to address growth and scale needs.

• Drawing Service Maps: Charting the workflow of each service as well as the service components associated with service delivery like the criticality of the service, and the support contracts and SLAs that govern the service. This information will help the team providing the SIAM to understand the conditions that govern each specific service.

• Creating a team: The functional team that will have to be built for SIAM will be determined by the size, scale and scope of the effort, the overall service levels to be committed and the sheer complexity of the IT environment being taken over for management.

• Contracts: The need is to move beyond Service Level Agreements (SLAs) to Service Integration Agreements (SIAs) or Operating Level Agreements (OLAs). These contracts can define what will ultimately matter in the overall service delivery - issues like performance, up-time, availability and usability.

• Governance Mandate: A system of reviews has to be put into place with very clearly performance and compliance goals defined and a transparent governance structure has to be put into place to conduct the audits and reviews, assign responsibility for slippages and in the end ensure overall service delivery up to the needed standards.