SIAM takes ITIL...

SIAM takes ITIL and adds in a number of other capabilities such as:

• Process integration across multiple suppliers
• Multi-supplier co-ordination (change/release/capacity/incident/problem, etc.)
• Supplier performance management against SLAs and OLAs
• Supplier management against contract requirements
• Supplier and service assurance (audits, assessments, KPIs, etc.)
• Collaboration between multiple suppliers
• Service introduction on-boarding of new and changed services and suppliers, and the related off-boarding of
• revious services and suppliers
• Service reporting consolidation of service quality and performance reports
• SIAM design of changes to the SIAM model and for new services coming under the SIAM model
• Toolset integration between suppliers and SIAM toolsets
• Strategy for services and sourcing
• Innovation culture and management