Why implement SIAM?

Red FLASHING lights that SIAM should be something to look into:

• Unclear delineation of duties among vendors
• Lack of cooperation and coordination among vendors
• Little accountability and no transparency of vendor processes and benchmarks for completion
• Leadership discouraged by lack of innovation among vendors who are eager to fulfill a contract
• Reporting on quality assurance is costly and labor intensive for vendors
• Hiring company has a growing need for a number of diverse IT services
• Hiring company finds increase in complexity of services being provided
• Hiring company has 24/7 operational needs
• Hiring company has noticed increase in internal and external customer expectations
• Hiring company has no set standards for measuring vendor is performing to quality expectations, invested in business goals and working in innovative ways to enhance end-user experience

You could gain

• Integration of the delivery of the separate Towers into a single service, supported by effective service levels
• Management of the Tower suppliers to deliver to this set of service levels
• The need for someone to have a focus on the customer and delivery of the Business objectives
• Enterprise delivery against corporate policies and processes