SIAM independency

It is important to note that even though ITIL and SIAM work together seamlessly, ITIL is not a prerequisite for a SIAM transformation. We would encourage the majority of organizations who are not yet using the SIAM framework, to explore the best practice.

Take time to assess if it would take you on a road to better levels of customer satisfaction, better service, and last but not least, a happier organization.

Other ITSM (IT Service Management) and related frameworks:

COBIT - a framework for developing, implementing, monitoring and improving information technology (IT) governance and management practices.

Microsoft Operations Framework (MOF). A series of 23 documents that guide IT professionals through the processes of creating, implementing and managing efficient and cost-effective services.

ISO/IEC 20000 - a global standard that describes the requirements for an ITSM system.

TOGAF (The Open Group Architecture Framework) - provides a structured approach for organizations seeking to organize and govern their implementation of technology, particularly software technology. 

FitSM is a free and lightweight standards family aimed at enabling effective IT service management in the broadest range of organisations. FitSM is designed to be compatible with ISO/IEC 20000-1 and ITIL. The FitSM standard was developed initially through The FedSM Project, funded by the European Commission.

VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes. VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value. 

The YaSM model describes streamlined processes and provides a complete set of templates for organizations that wish to adopt service management frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM® and VeriSM™.

OpenTRIM® (The Rational IT Model) The easy way to adopt ITIL®. Scope the minimum of what´s needed to get started with IT Service Management as a practice, provide free ITIL templates for everything so that organizations can concentrate on the organizational change instead of producing process documentation.

SFIA® Skills Framework for the Information Age (SFIA, pronounced Sofia) is the global skills and competency framework for the digital world. It is a model for describing and managing skills and competencies for professionals working in information and communications technology (ICT), software engineering, and digital transformation. It is a global common language for describing skills and competencies in the digital world. 

e-CF The European e-Competence Framework classifies 40 competences for the ICT professionals. It establishes a common language for competences, skills and proficiency levels across Europe. Competences in the e-CF are organised according to five ICT business areas and related to the European Qualifications Framework (EQF).  

OBASHI®  A method for modelling services. More precisely, this method helps you to represent the data flows between business processes and IT.