Benefits/pain of SIAM

• By playing to supplier strengths, SIAM organises the "best fit" services for the business.
• Frees up your retained organisation to drive more strategic aspects of service delivery such as developing a customer-centric approach and better manage the relationship with the business.
• Offers clear lines of responsibility for greater control applaying to the different strengths of each supplier.
• Introduces a "best-of-breed" approach by selecting the most appropriate mix of services or solutions within a flexible "plug-and-play" environment avoiding supplier, brand or timescale "lock in" and the potential for end-to-end service silos.
• Increases healthy competition to encourage "value for money" pricing and terms, so that public sector agencies can be more cost effective.
• Meets the need for greater transparency and accountability in public services.
• Takes responsibility for building a collaborative framework between the underlying eco-system of suppliers that encourages the right behaviours to support the contracted outcomes.

Pain points

The intention of the multi-supplier sourcing model is to address the following potential pain points:

• Reluctant collaboration across suppliers, caused by unclear delineation of responsibilities and accountability;
• Lack of transparency and incomplete understanding of end-to-end service level performance;
• Contractual compliance without innovation;
• Impotent governance and multiple costly change orders for minimal efforts;
• Poor architectural integration with multiple points of failure;
• Labor-intensive reporting and inadequate data to ensure fact-driven decisions.

Benefits

The possible benefits of the governance model are to offer:

• An effective framework for managing supplier performance and improving consistency in service levels;
• A single point of accountability for end-to-end service delivery to the business;
• The ability to seize benefits in technology breakthroughs to reduce IT costs;
• The capability for managing IT risks and compliance across the eco-system;
• A mechanism to enhance alignment of IT priorities with business objectives.