Better Customer Service Experience

Twenty Quick Tips to Deliver a Better Customer Service Experience

1. Manage first impressions. They set the tone.
2. Manage last impressions. They create "lasting" impressions.
3. Show up on time. Being late is a sign of disrespect to the people waiting.
4. Always do your best.
5. Smile. It's better than a frown or an expression of apathy.
6. Be accountable. Don't blame others and accept responsibility.
7. If a problem comes your way, you own it, even if it is not your department.
8. Even if you own the problem (see # 7), and you do have to pass it on to someone else, circle back with the customer to make sure it has been resolved.
9. Show up early.
10. Stay late.
11. Do more than is expected.
12. Under promise and over deliver.
13. Be proactive.
14. Build rapport.
15. Aim for perfection, even if it is not a reality.
16. If there is a problem, respond quickly.
17. Return calls quickly.
18. Care! Don't just act like you care. Really care!
19. Be enthusiastic.
20. Always say, "thank you".